Customer Service
Shipping
We deliver quickly, reliably and with transparent conditions. All orders are carefully packed and shipped via proven logistics partners.
Shipping Methods
- Standard shipping via UPS for in-stock items
- Express shipping available for urgent orders
- Freight delivery for large and heavy goods
- Pickup at our Dormagen location available
Delivery Times
- In-stock items: 1–3 business days (standard shipping)
- Express shipping: next business day (orders placed before 2 PM)
- Non-stock items: delivery time as shown on product page
- Custom assemblies (e.g. hose lines): individual production time
Shipping Costs
- Flat-rate shipping: €14.50 net per order
- Minimum order value: €50.00 net
- Express surcharge on request
- B2B customers with framework agreements: individual shipping conditions
International Delivery
- Delivery to all EU member states
- Shipping costs for international orders on request
- Customs handling and export documentation as needed
- Contact our customer service for an individual quote
Shipment Tracking
- Tracking number sent via email after dispatch
- Track your shipment directly via UPS tracking link
- For delivery status inquiries: contact customer service
Packaging & Safety
- Industrial-grade packaging for safe transport
- Sensitive components with protective padding
- Insured shipping for all shipments
- Report transport damage within 48 hours
All prices are net plus applicable VAT. Our general terms and conditions apply.
Questions about shipping?
Our customer service team is happy to advise you on shipping options, delivery times and individual logistics solutions for your company.
Contact us