Frequently Asked Questions
Find answers to frequently asked questions about our products and services.
Shipping & Delivery
What shipping options are available?+
Can orders be tracked?+
Which countries do you deliver to?+
Is it possible to change the delivery address afterwards?+
What can you do if the delivery is delayed?+
Payment
What payment methods are accepted?+
Returns & Exchange
Is it possible to return an order?+
Who bears the return shipping costs?+
What should I do if the goods arrive damaged or defective?+
Customer Service
How can I contact customer service?+
When is customer service available?+
B2B-specific Questions
Do you offer volume pricing or quantity discounts?+
Is there the possibility of custom manufacturing or individualized products?+
How secure is customer company data?+
How can I provide feedback or a review?+
What warranties or guarantees do you offer?+